lease take into consideration that some products may take additional time for delivery and processing.
KStarLive cannot be held responsible for any damage's or loss of the item after it has been shipped. We are unable to refund costs for any reason unless it is a factory defect.
Shipping issues must be resolved between the purchaser and the shipping company. (KStarLive will notify you if your order has been shipped internationally.)
KShopLive uses the Korea Post Office to ship out your orders. Tracking of your order may be unavailable depending on your country.
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.